Jackie Cheung

Jackie is currently the Chief Digital Development & Innovation Manager of MTR Corporation, responsible for planning and driving the development of Smart Mobility programme in MTR, with the objectives of enhancing overall customer satisfaction, supporting the Corporation’s vision to become a global leader in customer service.

He has extensive experience in marketing and has been working in innovative and digital service/product development, digital marketing, customer experience for over 15 years. He is passionate on driving customer-centric services/products to continuously uplift customer experience on MTR rail service.