Zoe Lau

Ms. Zoe Lau is General Manager and Group Head of People & Sustainability Division at The Bank of East Asia, Limited (“BEA”) in charge of formulating people, sustainability, corporate branding and communications strategies, as well as steering related policies and initiatives of the Bank Group for Hong Kong, Chinese Mainland and branches in other markets.

Ms. Lau joined BEA in March 2020. With extensive experience in advertising, corporate communications, marketing, personal banking, wealth management, corporate planning, investor relations and corporate social responsibility, she has held senior positions in financial institutions such as American Express International and China CITIC Bank International. Prior to joining the Bank, she was Director of CEO Office of China CITIC Bank International.

Ms. Lau holds a bachelor’s degree in Social Science from the University of Hong Kong (“HKU”), and is currently a master’s degree candidate in Sustainability Leadership and Governance at HKU.

My Sustainability Goals for 2024:

The success of Hong Kong’s sustainability journey is dependent on effective stakeholder engagement. Since the banking industry plays a pivotal role in driving global progress towards net zero, and given my unique position as Group Head of People and Sustainability at The Bank of East Asia, I realise the importance of communicating and collaborating with a wide array of internal and external stakeholders across geographies, who often hold different perspectives and focuses.

It is through strong stakeholder engagement that we solicit commitment and mobilise resources from all walks of life to accelerate the achievement of sustainability goals set by Hong Kong and the Chinese Mainland. In this way, we should not only be able to keep pace with developments in the European Union and elsewhere, but also contribute to sustainability efforts on a global scale.