Florence Lam

Florence Lam is now Deputy Head of Customer Fulfilment IKEA North Asia, her main focus will be leading the customer fulfillment department’s development and innovation agenda and its implementation.

Florence brings to IKEA with her more than 14 years of experience within IKEA retail operations, in stores and Service Office. She joined IKEA North Asia 2021 as Range Manager within Sales. Before re-joining IKEA North Asia, Florence has worked as Sales Manager and Business Navigation and Operations Manager within IKEA China and has been a Business Leader in HK before. Florence will not only contribute with her operational store and sales experience but will also inspire many of us as a true example of an IKEA leader.

My Sustainability Goals for 2023:

Ms. Florence LAM wants to develop with IKEA North Asia to lead the market to achieve IKEA’s goal of 60% of transport for product transportation to be used by electric vehicles (EV) or other zero-emission solutions before 2030.