People & Purpose Theatre

Consumer Behaviour in Asia: The Sustainability and Social ‘Say-Do’ Gap

12 Sep (Fri) Day 2 : 10:45 – 11:35

Consumers often publicly advocate for brands to step up their environmental and social responsibilities. But do they put their money where their mouth is? This session will discuss differing generational perspectives towards the responsibility of businesses versus buyers, the gap between what consumers say they want and what they actually buy, and if regulation is the only real backbone to change across Asian markets – especially in more difficult market conditions.

Learnings

  • Understand the disparity between consumers’ advocacy for sustainability and their actual purchasing decisions.
  • Explore how different generations prioritize corporate social responsibility and how this influences their buying habits.
  • Assess the role of regulations in driving change in corporate practices and consumer behaviours in Asian markets.

Post-Event Actions

  • Develop a simple guide for brands on improving transparency in their sustainability efforts.

Speakers

Kiri Sinclair

Sinclair

Founder & CEO

Known for providing expert insights, strategic counsel and creative solutions, Kiri is a trusted advisor in marketing communications, reputation management and crisis communications in the Asia Pacific region. Her 25+ years of experience leading brands to success across Asia have made her a highly sought-after commentator and conference speaker internationally.

Kiri is Founder & CEO of Sinclair, which she established in 2009 and has since built into a multi-award-winning, regional marketing communications agency. A strong advocate for the value of integrated communications and the importance of protecting and building reputation, she holds industry Board positions with The Marketing Society, PRCA APAC and PRHK, is a Fellow of the PRCA and is a member of Tatler Asia’s 2025 Gen.T Tribe. In the wider community, Kiri is on the Hong Kong Baptist University School of Communications Advisory Committee, the ReThink HK Foundation Advisory Board, and is a Mentor for the University of Hong Kong Business School’s Master’s students.

As agency leader, Kiri is responsible for Sinclair’s strategic regional growth, team-first culture, and the innovative business and client strategy the agency is renowned for. She mentors the Sinclair team, who are based out of offices in Hong Kong, Shanghai and Singapore, fostering a forward-thinking, creative and solutions-based approach to marketing and communications. Kiri strategically advises clients across the corporate, consumer, luxury, public and NGO sectors. She leads the development of creative growth strategies on both a regional and local level, and advises on sensitive reputational issues for world-leading clients.

Kiri was listed in Tatler’s Asia’s Most Influential in 2021, named PR Agency Head of the Year by Campaign Asia in 2018 and Agency Leader of the Year by Mumbrella in the same year. These accolades compliment the 100+ awards the agency has been bestowed, which include Greater China B2C Agency of the Year and Greater China B2B Agency of the Year by Campaign Asia 2022, Public Relations Agency of the Year 2020 by Marketing Magazine, Hong Kong SAR PR Agency of the Year 2021 and 2020 by Campaign Asia, and Greater China PR Consultancy of the Year 2018 by Campaign Asia.

Born in Hong Kong, Kiri earned her MBA from the University of Hong Kong. An insatiable curiosity, passion for life, and dedication to working with individuals and organisations that are creating positive change in the world, are the leading forces that drive her forward.

 

Ming Chan

Tam Jai International Co. Limited

Corporate Communications Director

Ming Chan is the Corporate Communications Director at Tam Jai International, a leading restaurant group in Hong Kong with businesses across Mainland China, Singapore, Japan and Australia. She is a seasoned communication professional with around 20 years of experience in public relations, sustainability, investor relations, branding as well as news reporting.

Prior to joining Tam Jai International, Ming held leadership roles in the communication teams for Sa Sa International, Hong Kong Airlines and Strategic Public Relations Group. Her contributions in developing award-winning communication, branding, CSR, ESG and investor relations strategies have played a vital role in maintaining strong relationships with multiple stakeholders. She has been passionate about nurturing the younger generations through speaking at various conferences and academic institutions.

 

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