This session will introduce a practical framework leading to effective environmental sustainability management in hotels and share the implementation experience in China and beyond. As sustainability becomes an increasingly critical priority for the hospitality industry, understanding how to integrate eco-friendly practices into daily operations is essential for long-term success. In this session, participants will gain insights into a step-by-step approach designed to help hotels minimize their environmental impact while maintaining operational efficiency and guest satisfaction. Drawing on real-world examples from leading hotels from across the region, we will explore the challenges faced, solutions implemented, and measurable outcomes achieved throughout the journey toward sustainability. Attendees will also have the opportunity to discuss best practices, innovative technologies, and collaborative strategies that can be adapted to different market contexts. Whether you are looking to start your sustainability journey or enhance your current initiatives, this session will provide actionable guidance and inspiration to drive meaningful change within your organization.
Learnings
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Moderator
Elisa Chan
Assistant Professor
CUHK
CUHK
Assistant Professor
Elisa Chan (PhD) is an Assistant Professor in the School of Hotel and Tourism Management and the Associate Director at the Centre for Hospitality and Real Estate Research (CHRER) at CUHK Business School. Prior to joining CUHK, Elisa worked at the EHL Hospitality Business School (Switzerland) and the New York Institute of Technology (Canada) where she taught the undergraduate and master’s programmes. She also conducted executive trainings for hospitality companies, including Nespresso (Switzerland), Beijing Tourism Group (China), and Terme e Grandi Alberghi Sirmion (Italy). Moreover, she worked on various research and capstone projects with Moncierge (US), Statler Hotel (US), STR Global (US), HSMAI (US), Caran d’ache (Switzerland), Royal Savoy Hotels (Switzerland), Hilton Worldwide (UK), and SHARC Energy Systems (Canada). Like many others, Elisa has prioritized sustainability in her work and her current research focuses on sustainable tourism and hospitality. She also oversees the Greater China Hotel Business Sustainability Index (Hotel BSI) for the Centre for Hospitality and Real Estate Research (CHRER).
Our mission is to promote Sustainable Business by conducting innovative research on Sustainability Management and sharing knowledge about the application of Corporate Social Responsibility. Our team leads educational and research initiatives while influencing industry practices through comprehensive evaluations and feedback on sustainability performance.
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