BEC Business Transformation Theatre

Reinventing Physical Retail: A New Era for Sustainable Shopping

Day 2 : 14:25 – 15:15

With the pandemic finally over, businesses are revising their strategies with physical retails stores as foot traffic is quickly returning to the levels they were pre pandemic. Key topics that will be discussed today by our panel include shared experiences and learnings from a successful sustainable retail model as well as opportunities related to store design, sustainable supply chains and circular product offerings.


  • How can businesses develop their operations model to create a more sustainable shopping experience?
  • Is physical retail really essential for the future of shopping?

Post-event Actions

  • Enhance customers’ shopping experience through mainstreaming concepts of sustainability.
  • Reposition physical stores as locations to cultivate sustainable consumption behaviour.


Cindy Ngan

Climate & Sustainability, Partner

Cindy is a partner in the ESG – Climate and Sustainability Practice of PwC Hong Kong. She is also a member of PwC APAC ESG Champion team. She has over 25+ auditing and consulting experience in both Hong Kong and the USA, focusing on the financial services sector. More recently, Cindy has been supporting large organisations in Hong Kong and APAC on building climate resilience and enhancing their responses to sustainability challenges.

Coco Chan

Assistant Marketing Manager

At OnTheList HK, I provide leadership and oversee the marketing & PR of the HK team.

Prior to joining OnTheList HK, I possessed extensive experience in creative content development and social media management from COSMOPOLITAN HK and PUYI OPTICAL.

My Sustainability Goals for 2023:

Continue to build a circular economy as we believe it will be the key to sustainable retailing and the future of our industry.

Amy Chat


Sustainability Leader

Amy is responsible for defining local sustainability strategy and driving actions towards the Decathlon united decarbonization goal. Besides the role of Sustainability Leader, Amy has an extra role as a the city operation leader. This duo role facilitates her in staff sustainability engagement and collaboration across all functions.

She is also a CLIMATE FRESK facilitator who is passionate in raising people’s awareness and understanding on Climate Change matter.

My Sustainability Goals for 2024:

To foster the development of Decathlon HK circular economy and raise people awareness on climate change. 

Mignone Cheng

Chief Marketing Officer

Mignone is an all-rounded marketing professional specialised in IT and Digital Commerce sectors. She joined GS1 Hong Kong in March 2018 and is responsible to lead and inspire a diverse team of corporate marketing & communications, event management, digital marketing, product marketing, industry engagement and development.

As the Chief Marketing Officer at GS1 Hong Kong, Mignone has been actively involved in developing and driving omni-channel commerce and industry programs to help GS1HK members go digital & go green. Mignone has been working closely with retailers, marketplaces, brands and solution providers, as well as industry trade associations to facilitate businesses accelerate digital transformation.

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