UOB’s customer-centric approach to sustainability

UOB Infinity was launched in Hong Kong in early 2022. It provides more personalised and simpler banking services for corporate customers to manage their financial needs.

UOB focuses on doing what is right for customers and ensure that fair dealing principles are entrenched in our relationship with them. We are committed to supporting customers through economic and market cycles, taking a long-term view to helping them build resilient businesses.  As such, we remained steadfast in support of our clients in tiding through their difficulties caused by the pandemic.

To make banking more accessible and inclusive to individuals and businesses in the communities in which we operate, we have invested in our digital capabilities and innovation initiatives including digital solutions. Since the launch in Hong Kong in early 2022, UOB Infinity provides more personalised and simpler banking experiences for our corporate customers to manage their banking needs across the region.

Christine Ip, CEO – Greater China, UOB, encouraged colleagues to take part in Better U, a flagship learning and development programme of UOB.

We recognise that a customer-centric and future-focused workforce is essential to the continued success of our organisation. Towards this end, we develop professionals of principle guided by our values. We invested about HK$114 million in training our people across the organisation. Better U, our flagship learning and development programme launched in 2020, has focused on the skills our people need for the future.

An inclusive workplace and a supportive work environment are key to success of our colleagues in development their career. As part of our commitment to building an inclusive and diverse workforce of the future, in 2021 we announced a new gig employment model for retired employees in Singapore to return to the workforce on a flexible basis. This strengthens our multi-generational workforce strategy and recognises the contributions of our mature colleagues who possess valuable skills and deep experience.

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