Vassilios Georgakopoulos

Vassilios is a strategic hospitality innovation professional specialising in sustainable guest experience management for the service sector. Currently, he is leading the dining and hospitality related customer experience and service design of Cathay Pacific on the ground (looking after its lounge proposition) and in the air (inflight experience).

He is deeply passionate about analysing in detail data and identifying solutions through guided experimentation supporting teams to achieve their ultimate goal: improve customer satisfaction, profitability and operational performance, in a sustainable manner.