Advancing Green Behaviours in Green Buildings: Tenant Engagement as the Bridge to Real Impact

Joshua Sharman, Chief Commercial Director of ISS Hong Kong, has over 15 years of Facility Management experience.

Joshua joined ISS in 2020, having already worked in FM in Hong Kong and around the Asia Pacific region for the previous 7 years and in the FM industry in the UK prior to that in a variety of Business Development and Operational roles.

Joshua was born and raised in Hong Kong. Joshua’s career to date has included helping different clients to review their contracts so as to identify areas for savings, operational gaps, reducing wastage, improving productivity through alternative business models and driving the ESG agenda.

Joshua has a passion for ESG and the unique strength our industry has to help drive it, as well as trying to attract new talent to the FM industry that he himself has gained so much learning and benefitting from. Having originally started in the sustainability industry, Joshua has taken great pride in carrying through his early honed specialisms to help continue to drive the advancement of the ESG agenda within a much broader context.

My Sustainability Goals for 2026:

• Greater use of data driven decision making to make smarter ESG decisions.
• The advancement of green energy sourcing, including energy from waste but also longer term plans for greater use of wind and solar.
• Continued momentum in electrification of vehicles.

Rick Cheung is Assistant Vice President of Emerging Technologies and Solutions Development at HKT Enterprise Solutions, one of Hong Kong’s leading telecommunications and technology service providers. Rick leads the conceptualisation and commercialisation of next-generation enterprise solutions, with a particular focus on Artificial Intelligence, robotics automation and smart city applications.

Rick brings over a decade of hands-on experience in solutions development and technology innovation. Throughout his tenure at HKT, Rick has been instrumental in driving the adoption of AI-powered platforms and robotics across multiple industry verticals, including public utilities, healthcare, public transportation operators and large-scale property development. He has championed the integration of robotics and automation into enterprise workflows.

Rick is a recognised thought leader on the convergence of AI, 5G and physical automation, and regularly engages with academia, industry bodies and government partners to shape Hong Kong’s digital transformation agenda.

My Sustainability Goals for 2026:

• Drive low-carbon smart infrastructure by integrating AI, IoT, and 5G to optimise energy consumption and operational efficiency across buildings, transport, and utilities.
• Accelerate adoption of robotics and automation to reduce human-intensive processes, improve resource utilisation, and enhance workplace safety in high-risk or labour-constrained environments.
• Collaborate with government, academia, and industry to develop scalable smart city solutions that support ESG targets, including carbon reduction, sustainable urban planning, and data-driven environmental monitoring.

Garrick specialises in driving organisational change that creates business value alongside positive impact through the Creating Shared Value (CSV) strategy.

His 20+ years of experience and expertise cover real estate and hospitality asset management, organisational development, corporate sustainability, impact measurement and management, social intrapreneurship, NGO management, charitable fundraising, and grant management.

In his current role with a leading private conglomerate in Hong Kong, Garrick leads efforts to embed sustainability and shared value principles across the group’s operations and value chain through a Sustainability-as-a-Service approach. A core responsibility of his team is to implement new solutions that support commercial tenants in achieving their sustainability goals through green and social leases, to continuously enhancing the company’s competitiveness. In addition, his team oversees voluntary reporting related to decarbonisation and climate, nature, governance, and green financing.

For the wider industries, he advocates for the implementation of impact measurement, through thought leadership and consultancy engagement, to enable the continuous improvement of the effectiveness of corporate impact funding with transparency and accountability. These efforts extend beyond the local market and have received unprecedented recognition from global platforms, including the Shared Value Award and Social Value Award.

In addition to his professional role, Garrick serves on a voluntary basis as Chairperson of the Advisory Committee on Graduate Employment at The Hang Seng University of Hong Kong, Vice President of CareER (a charity supporting employability for students with special needs), and a Board Member of Junior Achievement Hong Kong (a charity promoting youth employability).

Phoebe Leung is the Senior Sustainable Development Manager of Swire Properties. Her work involves supporting the Company’s Sustainable Development (SD) 2030 Strategy as well as action plans and programmes to improve the company’s overall SD performance.

She leads the planning and execution of Swire Properties’ SD tenant engagement strategy and bespoke tenant programmes, such as the Green Performance Pledge and Green Kitchen Initiative, fostering landlord-tenant partnerships to incorporate sustainability throughout the design, fit-out and occupancy stages.

In addition, she drives the Company’s Resource and Circularity Taskforce, made up of representatives from portfolio teams and hotels, to regularly analyse waste performance and facilitate new initiatives. She leads the development of new partnerships and innovations to design out waste, encourage reuse and enhance resource recovery. Her recent projects include the Taikoo Place Smart Reusable Cup and Food Box Programme, and launching the Smart Waste Reduction Challenge which utilises smart scales and a digital engagement platform to gamify the Company’s collective sustainability journey with tenants.

Phoebe is a Chartered Environmentalist and also holds a Master of Public Administration from Columbia University.