Advancing Green Behaviours in Green Buildings: Tenant Engagement as the Bridge to Real Impact

Green buildings alone do not deliver sustainability outcomes without active participation from the people who use them. This panel explores how advancing green behaviours depends on effective tenant engagement and collaboration across building management, facilities operations, and the wider real estate ecosystem. Drawing on perspectives from building operators, facilities managers, and tenant-facing advisors, the discussion will examine how engagement strategies, data transparency, and shared accountability can turn sustainable design into real operational impact. Panelists will share practical insights on aligning landlord and tenant goals, influencing day-to-day behaviours, and embedding sustainability into workplace culture. Attendees will gain a clearer understanding of how tenant engagement acts as the critical bridge between green building ambitions and measurable environmental performance.

Session Learnings:

• Why tenant behaviour is critical to achieving green building performance
• Effective strategies for engaging tenants on sustainability initiatives
• The role of facilities management in enabling and reinforcing green practices
• How data, communication, and incentives drive behaviour change
• Ways to align landlord, tenant, and service provider sustainability goals

Post-Event Actions:

• Review current tenant engagement approaches related to sustainability
• Identify opportunities to collaborate more closely with occupants and service partners
• Introduce clearer communication and feedback mechanisms on building performance
• Pilot behaviour-focused sustainability initiatives within buildings or portfolios
• Develop action plans to translate green building features into real-world impact