Cities Theatre

Advancing Green Behaviours in Green Buildings: Tenant Engagement as the Bridge to Real Impact

10 Sep (Thur) Day 1 : 15:30 – 16:20

Full Programme
Cities Theatre

Green buildings alone do not deliver sustainability outcomes without active participation from the people who use them. This panel explores how advancing green behaviours depends on effective tenant engagement and collaboration across building management, facilities operations, and the wider real estate ecosystem. Drawing on perspectives from building operators, facilities managers, and tenant-facing advisors, the discussion will examine how engagement strategies, data transparency, and shared accountability can turn sustainable design into real operational impact. Panelists will share practical insights on aligning landlord and tenant goals, influencing day-to-day behaviours, and embedding sustainability into workplace culture. Attendees will gain a clearer understanding of how tenant engagement acts as the critical bridge between green building ambitions and measurable environmental performance.

Session Learnings:

  • Why tenant behaviour is critical to achieving green building performance
  • Effective strategies for engaging tenants on sustainability initiatives
  • The role of facilities management in enabling and reinforcing green practices
  • How data, communication, and incentives drive behaviour change
  • Ways to align landlord, tenant, and service provider sustainability goals

Post-Event Actions:

  • Review current tenant engagement approaches related to sustainability
  • Identify opportunities to collaborate more closely with occupants and service partners
  • Introduce clearer communication and feedback mechanisms on building performance
  • Pilot behaviour-focused sustainability initiatives within buildings or portfolios
  • Develop action plans to translate green building features into real-world impact

Speakers

Joshua Sharman

ISS

Chief Commercial Officer, ISS HK & APAC

Joshua Sharman, Chief Commercial Director of ISS Hong Kong, has over 15 years of Facility Management experience.

Joshua joined ISS in 2020, having already worked in FM in Hong Kong and around the Asia Pacific region for the previous 7 years and in the FM industry in the UK prior to that in a variety of Business Development and Operational roles.

Joshua was born and raised in Hong Kong. Joshua’s career to date has included helping different clients to review their contracts so as to identify areas for savings, operational gaps, reducing wastage, improving productivity through alternative business models and driving the ESG agenda.

Joshua has a passion for ESG and the unique strength our industry has to help drive it, as well as trying to attract new talent to the FM industry that he himself has gained so much learning and benefitting from. Having originally started in the sustainability industry, Joshua has taken great pride in carrying through his early honed specialisms to help continue to drive the advancement of the ESG agenda within a much broader context.

My Sustainability Goals for 2026:

  • Greater use of data driven decision making to make smarter ESG decisions.
  • The advancement of green energy sourcing, including energy from waste but also longer term plans for greater use of wind and solar.
  • Continued momentum in electrification of vehicles.

Speaking at 2026 sessions:

Day 1

Advancing Green Behaviours in Green Buildings: Tenant Engagement as the Bridge to Real Impact

Phoebe Leung

Swire Properties Limited

Senior Sustainable Development Manager

Phoebe Leung is the Senior Sustainable Development Manager of Swire Properties. Her work involves supporting the Company’s Sustainable Development (SD) 2030 Strategy as well as action plans and programmes to improve the company’s overall SD performance.

She leads the planning and execution of Swire Properties’ SD tenant engagement strategy and bespoke tenant programmes, such as the Green Performance Pledge and Green Kitchen Initiative, fostering landlord-tenant partnerships to incorporate sustainability throughout the design, fit-out and occupancy stages.

In addition, she drives the Company’s Resource and Circularity Taskforce, made up of representatives from portfolio teams and hotels, to regularly analyse waste performance and facilitate new initiatives. She leads the development of new partnerships and innovations to design out waste, encourage reuse and enhance resource recovery. Her recent projects include the Taikoo Place Smart Reusable Cup and Food Box Programme, and launching the Smart Waste Reduction Challenge which utilises smart scales and a digital engagement platform to gamify the Company’s collective sustainability journey with tenants.

Phoebe is a Chartered Environmentalist and also holds a Master of Public Administration from Columbia University.

Speaking at 2026 sessions:

Day 1

Advancing Green Behaviours in Green Buildings: Tenant Engagement as the Bridge to Real Impact

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