What gets measured, gets managed.” This quote, credited to management guru Peter Drucker, serves as the justification for every dashboard, every KPI, every quarterly report. But here’s the part we quietly forget: “even when it’s pointless to measure and manage it, and even if it harms the purpose of the organisation to do so.” Measurement is the name of the game right now: we’re under pressure to quantify everything from revenue to productivity to purpose itself —and much of that is necessary. Metrics are essential; we cannot change what we cannot track. But somehow, along the way, dashboards now shape strategies. Numbers narrow visions. People learn to hit the target but miss the point. Curated by Shared Value Initiative Hong Kong, this session explores how to use metrics as tools that demonstrate real impact beyond compliance, and support internal business cases for community investment. Discover practical ways to measure wisely, interpret what the numbers truly reveal and stay alert to what can’t be counted — so measuring progress doesn’t become a substitute for making it.
Session Learnings:
Post-event Actions:
Moderator
Virginie Ostrowski
Chief Executive Officer
Shared Value Initiative Hong Kong
Shared Value Initiative Hong Kong
Chief Executive Officer
Virginie has dedicated her career to purpose-driven organisations, fostering collaboration between corporations, government, and civil society to achieve Sustainable Development Goals.
Originally a journalist, Virginie turned to communications to leverage her professional skills in addressing society’s needs. From e-health to sustainable development, she helped raise awareness and drive change on critical issues as a Communications and Marketing professional. Before joining SVIHK, she played a pivotal role in fostering a shared value cluster that brings together academics, public bodies, and private companies to spearhead sustainability initiatives in transport and energy infrastructure.
Passionate about impact and innovation, Virginie brings her strategic and operational expertise to Shared Value Initiative.
Speaking at 2026 sessions:
Day 2
The Tyranny of the Measurable: Is Our Obsession with Reporting Killing the Very Purpose We’re Trying to Quantify?
Stephanie Chan
Chief of Staff to Vice Chairman
Esquel
Esquel
Chief of Staff to Vice Chairman
Stephanie Chan leads DETERMINANT’s global brand, marketing, and business development & partnerships. She is a noteworthy practitioner in the sustainability space. Prior to this role, she led sustainability for Esquel Group; worked at Edelman where she consulted brands on their sustainability strategy and practices, and was shortlisted by PR Week Asia as top 5 Young Professional in Asia 2015. Stephanie also worked for the United Nations in New York.
My Sustainability Goals for 2026:
Speaking at 2026 sessions:
Day 2
The Tyranny of the Measurable: Is Our Obsession with Reporting Killing the Very Purpose We’re Trying to Quantify?
Wayne Fong
Head of Corporate Affairs
Prudential Hong Kong Limited
Prudential Hong Kong Limited
Head of Corporate Affairs
Wayne Fong joined Prudential Hong Kong in 2021 as Senior Director and Head of Corporate Affairs. In this role, Wayne oversees the strategic planning and implementation of Corporate, External and Internal Communications, Corporate Social Responsibility, Corporate Sponsorship, Trade and Government Relations for Prudential’s business in Hong Kong. He also serves as the Chairperson of Prudential Hong Kong ESG Taskforce, where he plays an instrumental role in driving the strategies of the company’s sustainability, community investment, and Diversity & Inclusion in Hong Kong.
Wayne possesses extensive experience in media relations, public affairs, branding and communications, which he has acquired from both in-house and global PR consultancies. Prior to joining Prudential, Wayne was Head of Corporate Affairs at Citi Hong Kong, where he had enjoyed a long tenure of 16 years. He also worked at Weber Shandwick Worldwide and Ruder Finn, where he served a wide range of clients across different industries including technology, corporate and finance.
Wayne holds bachelor’s degrees in Applied Science (Electrical Engineering) from the University of British Columbia.
My Sustainability Goals for 2026:
Karen Lee
Senior Manager
Jockey Club Design Institute for Social Innovation, The Hong Kong Polytechnic University
Jockey Club Design Institute for Social Innovation, The Hong Kong Polytechnic University
Senior Manager
Karen is a chartered town planner and project manager specialising in urban integration, city management strategies, and data-driven community planning. At JCDISI, she leads strategic initiatives that integrate evidence-based analysis, stakeholder engagement, and participatory co-design to create shared value and support inclusive community development. Her work centres on driving policy innovation through social innovation and translational research, translating data and community insight into strategies for planning, service transformation, and cross-sector collaboration. Her recent work includes developing intergenerational play space initiatives in partnership with the Hong Kong Housing Society, advancing approaches that support ageing in place, partnering with NGOs to redesign residential care services, and applying data and analytics to inform service re-engineering for future communities in the Northern Metropolis.
Prior to joining JCDISI, she served as Technical Manager for the Elizabeth Line project in the UK and the Walk DVRC project in Hong Kong. She is co-author of the award-winning article, Tackling Double Ageing with Double Smart, and led the Double Smart Assessment Indicators for Age-friendly Community (V1.0) initiative, which received an Honourable Mention at the Hong Kong Institute of Planners Awards 2023.
My Sustainability Goals for 2026:
My 2026 sustainability goal is to help make urban planning more socially responsive by using systems thinking and community evidence to connect people’s lived experience with better planning, service, and policy decisions.
Speaking at 2026 sessions:
Day 2
The Tyranny of the Measurable: Is Our Obsession with Reporting Killing the Very Purpose We’re Trying to Quantify?
Joyce Leung
Chief Collaborator
The Yeh Family Philanthropy
The Yeh Family Philanthropy
Chief Collaborator
Joyce Leung is an experienced purpose-driven leader in impact-driven partnerships, social entrepreneurship and philanthropy. She has built a career at the intersection of business, social purpose organisations, and philanthropy. As Chief Collaborator of The Yeh Family Philanthropy, she oversees organisational strategy, governance, operational excellence, and external engagement to advance long-term social impact. Previously, as Assistant Vice President of DBS Foundation, she championed programmes that strengthened the social entrepreneurship ecosystem through capacity building, funding, and strategic partnerships. Joyce also spent a decade as a corporate intrapreneur and social entrepreneur, concurrently leading initiatives at Fimmick and co-founding Eldage, where she demonstrated how business innovation can be harnessed to create meaningful societal value.
Speaking at 2026 sessions:
Day 2
The Tyranny of the Measurable: Is Our Obsession with Reporting Killing the Very Purpose We’re Trying to Quantify?
Shared Value Initiative Hong Kong (SVIHK) is a non-profit organisation driving the purpose-led business movement in Hong Kong and China. We are funded by leading companies to accelerate shared value creation by establishing long-lasting and profitable business models while addressing unmet societal needs. Our dedicated programmes and vivid ecosystem bring unlikely partnerships that simultaneously create economic and social value.
Prudential has been serving the people of Hong Kong since 1964, offering a broad range of health protection, wealth and retirement planning solutions, as well as general insurance and employee benefits services. supporting over 1.41 million customers in Hong Kong. Beyond Hong Kong, Prudential also serves the Macau community through its branch, providing health insurance and financial solutions and completing its footprint in the Greater Bay Area.
At Prudential, our mission is to be the most trusted partner and protector for this generation and generations to come. We boast a strong multi-channel distribution network with the largest agency force in Hong Kong with 19,000 financial consultants. Customers can also access our life insurance products through Standard Chartered Hong Kong and over 160 intermediary partners in our brokerage channel.
Prudential has always been at the forefront of digital innovation. Our omni-channel strategy offers timely, easy-to-access, tailored insurance products plus other value-added services. To date, we have almost 360 industry-leading partners in the Prudential ecosystem, empowering our customers to manage their health and wellbeing.
Our sustainability goals for 2026:
Our sustainability ambition is to work towards creating a sustainable, inclusive, and responsible future for our customers, people, shareholders, and communities. We achieve this by making health and financial security accessible for everyone, adopting an inclusive approach to investment practices, and maintaining a sustainable business.
Legal Name: Prudential Hong Kong Limited